All custom quotes are valid for thirty days.
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Turnaround Time
Turnaround times are quoted in working business days, not
including weekends or holidays. The standard turnaround for most items is 1 to 3 working
daysafter the job is approved. Rush service is available at an additional cost.
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Orders which have proceeded into our production process will be
charged according to the degree of completion at the time of cancellation. Completed
jobs will be charged the full quoted price.
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Pre-Press Proofs
The provider will submit pre-press proofs along with original
copy for the customer's review and approval. Corrections will be returned to the
provider on a proof authorization marked "O.K.", "O.K. with
corrections" or "Revised proof required" and signed by the customer.
Until the proof authorization is received, no additional work will be performed. The
provider will not be responsible for undetected production errors if proofs are not
required by the customer, if the work is printed per the customer's approval, or if
authorizations, corrections or waiver are communicated verbally by the customer.
Standard turnaround time for proofing by a customer is 24 hours. A delay in
returning a proof could directly affect delivery. When a proof returns after an
undue amount of time, the job simply does not retain its order of priority within the
plant schedule. It must be completely rescheduled to avoid "bumping" other
clients.
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Because of differences in equipment, paper, inks, and other
conditions between color proofing and production pressroom operations, a reasonable
variation in color between the color proofs and the completed job is to be expected.
When a variation of this kind occurs, it will be considered acceptable performance.
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Electronic Manuscript or Image
It is the customer's responsibility to maintain a copy of the
original file. The provider is not responsible for accidental damage to the media
supplied by the customer or for the accuracy of the furnished input or final output.
Until digital input can be evaluated by the provider, no claims or promises are made about
the provider's ability to work with jobs submitted in digital format, and no liability is
assumed for problems that may arise. Any additional translating, editing or
programming needed to utilize customer-supplied files will be charged at prevailing rates.
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Metallic Inks
Metallic inks require a custom quote.
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Over-runs or under-runs will not exceed 10 percent of the
quantity ordered. The provider will bill for actual quantity delivered within this
tolerance. If the customer requires a guaranteed quantity, the percentage of
tolerance must be stated at the time of quotation.
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Drop Shipping
If you would like the order to be shipped to a third party please
be sure to include the address, phone number, and a contact name for the drop
shipment. Also be sure to arrange for payment prior to drop shipment.
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